SHIPPING & HANDLING

Orders will only be shipped to the cardholder's verified billing address.

Ground, Fast, and Faster Shipping: For your convenience we offer GROUND, FAST, and FASTER shipping on orders shipped within the continental U.S.

GROUND is our standard 4-7 Business day shipping through United Parcel Service (UPS). APO, FPO, and PO Boxes will be shipped via US Postal Service. P.O. Box delivery will take 4-7 business days LONGER to be received, depending on delivery location.

FAST is our UPS Expedited 3 business day service. On occasion, in very rural areas this service is NOT available. In such cases please allow 4 business days for delivery. Add $12.00 to the cost for Ground

FASTER is our Express 2 business day service. On occasion, in very rural areas this service is NOT available. In such cases please allow 3 business days for delivery. Add $15.00 to the cost for Ground

***Special Note regarding APO, FPO, PO Boxes

• •  UPS cannot deliver to APO, FPO, PO Boxes or anywhere outside the continental United States. APO, FPO, PO Boxes are shipped via USPS Parcel Post.
• •  Please allow 9 to 15 days to PO Boxes, and up to 45 days to APO and FPO.
• •  Delivery arrival date is not guaranteed.

*Deliveries to ALASKA and HAWAII will incur additional charges of $12.00, over our regular rates and take approximately 3-10 business days

RETURNS & EXCHANGES

Here at Big Black, we want to make sure that you are completely satisfied with your purchase. If for any reason you are unhappy with an item you have purchased, please return it within 30 days of the date of invoice. We will gladly exchange your product or credit your account. Please note: All products must be returned in their original condition, unused and unopened with all packaging included and with a copy of the invoice and the reason for return included. Return shipping charges are the responsibility of the customer. If, for any reason, you would like to EXCHANGE a product, Big Black will happily ship the replacement at NO SHIPPING CHARGE to you.

No returns or exchanges on clearance and sale items.

To return your purchase:

When you receive your purchase, examine it carefully. If for any reason you are not satisfied with the order you receive from BigBlackSecurity.com, go to order status and make the appropriate selection. We will then e-mail you a Return Authorization Number (RA#) and instructions on how and where to ship the item back. Upon return and receipt of the product, Big Black will exchange, refund, or credit the item, less appropriate adjustments for shipping and handling. All products must be returned in their original condition, unworn and unwashed with tags still attached, with a copy of the invoice and the reason for return included.

NOTE: When shipping product back to Big Black, customers should choose the same shipper as when the product was delivered, as well as insure the item for full value should anything happen during shipping.

INTERNATIONAL SHIPPING

All International orders will only be shipped to the cardholder’s verified billing address , and orders with different "Bill To" and "Ship To" information will not be processed.

Big Black is pleased to offer DHL International Shipping Service. International orders take 7 to 21 days to fulfill deliveries. Shipping charges are based on the weight of the item(s) shipped to the country of destination. The following Regions are serviced by BigBlackSecurity.com:

For your convenience we provide ONLINE shipping charge calculations at the time you place your order and/or add an item to our shopping bag.

Duties, Customs and VAT:

International orders are subject to Duties, Customs and Value Added Taxes. These charges MUST be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.

TAX POLICIES

We are required by State and Federal laws to charge sales tax on products and shipping charges of products shipped to states where we have physical stores:

Sales taxes will be automatically charged in California only.